To find an Evri point near you, use the official Evri ParcelShop finder on their website or app by entering your current UK postcode, town, or city. This tool instantly maps out your closest ParcelShops and Lockers—often located inside local convenience stores, supermarkets, and petrol stations—where you can drop off returns, send new packages, or collect missed deliveries.
Finding a reliable local courier point makes managing online shopping and shipping incredibly straightforward. Evri operates one of the largest retail parcel networks in the United Kingdom, consisting of over 11,000 local hubs known as ParcelShops and automated Lockers. These locations are strategically placed so that more than 85% of the UK population lives within a ten-minute journey of a service point. Whether you are returning an unwanted clothing order to a major retail partner, sending a sold item to an eBay or Vinted buyer, or redirecting a delivery because you will be out during the day, the network provides an accessible alternative to traditional post offices. By utilizing neighborhood shops like Tesco Express, One Stop, Co-op, and independent corner stores, the service integrates seamlessly into your daily routine and routine errands.
Understanding Evri Service Points
Evri divides its physical retail footprint into two main categories: staffed ParcelShops and automated Lockers. Staffed ParcelShops are physical counters located inside existing retail businesses where shop assistants scan, accept, and store your packages until a courier collects them. These locations are ideal if you prefer human interaction, need to purchase a shipping label on-site using a dedicated digital kiosk, or require a physical paper receipt from a person to prove you handed over your goods.
Automated Lockers, conversely, are secure, self-service metal structures placed outside supermarkets, transit hubs, and retail parks that operate entirely without staff. You interact with a central touchscreen interface, scan your digital barcode, and watch a secure compartment door spring open automatically to accept your box. Lockers offer unparalleled speed and are highly favored by customers who want a contact-free experience or need to drop off packages late at night when standard high-street shops are locked up.
Staffed ParcelShop Features
Staffed ParcelShops offer hands-on customer support and access to dedicated Print in ParcelShop digital kiosks. These touchscreen devices allow you to generate adhesive shipping labels on the spot by scanning a QR code on your smartphone or typing in a reference number, eliminating the need for a home printer. Furthermore, staffed shops can handle larger volumes of packages safely behind the retail counter, reducing the risk of theft or weather damage.
Because these counters are located inside active commercial businesses, you must respect local foot traffic and shop rules. Shop assistants can reject packages that exceed standard dimensions or contain prohibited liquids and hazardous materials. Always ensure your parcel is fully sealed with heavy-duty packing tape before approaching the counter, as staff members do not provide tape, scissors, or wrapping paper to customers.
Automated Locker Benefits
Automated Lockers provide ultimate flexibility because they are accessible outdoors 24 hours a day, 7 days a week, at thousands of regional locations. There are no queues or retail opening constraints, allowing you to drop off or collect items during early morning commutes or late-night trips. The entire drop-off process takes less than 30 seconds once you scan your booking barcode and place the item inside the designated secure slot.
However, lockers do have strict physical size limitations dictated by the dimensions of their largest internal compartments. They cannot accept extra-large oversized boxes, long tubes, or exceptionally heavy items that exceed the standard weight threshold. Additionally, while most modern lockers now feature small integrated label printers, some older models require you to attach your shipping label at home before arriving at the terminal.
Finding Your Nearest Point
To locate your nearest service hub quickly, open your web browser or the Evri mobile app and navigate directly to the Find a ParcelShop page. Type your full UK alphanumeric postcode or current town name into the central search bar and press enter to generate a localized results list. The interface will instantly plot all nearby staffed shops and secure automated lockers onto an interactive digital map powered by geographic coordinates.
You can customize your search by applying specific service filters depending on your immediate shipping or collection requirements. For example, you can filter for locations that feature an operational Print in ParcelShop kiosk if you do not have printing facilities at home. You can also filter results to display only 24/7 automated lockers, locations with dedicated parking bays, or shops with step-free wheelchair access.
Using the App Finder
The Evri mobile application utilizes your smartphone’s internal GPS hardware to pinpoint your exact geographical location automatically without manual postcode entry. This is incredibly useful when you are traveling, working in an unfamiliar city, or running errands away from your home neighborhood. The app provides real-time turn-by-turn navigation directions using your phone’s default mapping software to guide you directly to the shop door or locker site.
Additionally, the mobile app saves your favorite or frequently visited locations to a quick-access dashboard for future use. It also sends push notifications updating you on local bank holiday opening hours or temporary site closures. This ensures you never make a wasted journey to a shop that is closed or undergoing maintenance.
Identifying Retail Partners
Evri partners with major national retail brands across the United Kingdom to host their physical drop-off and collection counters. You will frequently find these service points located inside local branches of the Co-op, Tesco Express, Morrisons Daily, and One Stop convenience networks. They are also prominently featured within independent newsagents, McColls stores, and local Post Offices that handle alternative carrier services.
Look for the distinctive blue and white Evri branding decals applied to the exterior windows, main entrance doors, or checkout counters of participating shops. For automated lockers, keep an eye out for bright blue modular locker banks situated in supermarket car parks or outside busy train and bus stations. These partner locations are chosen specifically for their convenient parking and accessible neighborhood positions.
How to Send Parcels
Sending a parcel through a local point requires booking your delivery online first via the Evri website or mobile app. You enter the recipient’s destination address, select your preferred delivery speed, and input the accurate weight and dimensions of the package. Once payment is processed securely via debit card, credit card, or digital wallet, the system generates a unique shipping barcode and tracking number.
You can choose to print the shipping label at home using standard paper and clear tape, or you can opt for the Print in ParcelShop service. If you choose the store printing option, the system sends a unique QR code directly to your smartphone. Take this digital QR code to any participating local shop kiosk, scan it against the optical reader, and the machine will automatically output an adhesive thermal label.
Preparing the Package
Proper structural packaging is essential to protect your items as they move through automated sorting belts and regional delivery vans. Select a sturdy, double-walled cardboard box that matches the size of your item, leaving enough room for protective internal cushioning materials. Fill all empty spaces with bubble wrap, packing peanuts, or crumpled kraft paper to prevent the contents from shifting during transit.
Secure all box seams and openings using the H-taping method with heavy-duty polypropylene or vinyl packing tape across all edges. Never use household cellophane tape, masking tape, string, or brown paper wrapping, as these can easily tear or catch on automated machinery. Ensure the external surface is completely clean, flat, and free of old shipping labels or barcoded markings from previous shipments.
Return Process for Retailers
Returning unwanted online shopping items through a local Evri point is an entirely free service for hundreds of major retail brands. Popular fashion, home goods, and electronics retailers—such as ASOS, Next, Shein, Temu, John Lewis, and Zara—partner directly with the courier network to streamline customer returns. The process initiates within the retailer’s own website or app, where you request a return and select Evri as your return carrier.
The retailer will provide either a pre-printed physical shipping label inside your original delivery box or a digital return QR code. If you receive a digital QR code, you can take it directly to a local kiosk or locker to print the label on-site. Once the shop assistant or locker scans the package into the system, your return tracking begins instantly, providing proof of postage for your refund.
Generating Return Codes
To generate a valid return code, log into your personal customer account on the shopping website where you purchased the goods. Navigate to your recent orders section, click the return button, and select the specific items you wish to send back. Choose the local drop-off option to receive an official digital return barcode directly via email or app download.
Ensure you save this barcode to your mobile device’s digital wallet or photo gallery for easy retrieval when you arrive at the drop-off point. Some retail brands require you to print a packing slip to place inside the box alongside the items being returned. Failing to include this internal paperwork can significantly delay the retailer’s warehouse team from processing your financial refund.
Drop-Off Step-by-Step
Walk into your chosen local retail store and locate the primary checkout counter or designated Evri drop-off station. Hand the fully packaged and labeled box to the shop assistant, who will use an electronic handheld scanner to read the tracking barcode. Wait patiently while the system processes the scan and verifies the package has been successfully entered into the carrier network.
The shop assistant will print a small paper receipt containing your unique 16-digit tracking number and a timestamp of the transaction. Keep this physical receipt in a safe place until your refund hits your bank account, as it acts as legal proof of postage. If the package goes missing in transit, this document is required to file a compensation claim.
Using Automated Lockers
Using an automated locker requires a pre-booked shipping label or a valid digital return barcode generated on your mobile phone. When you arrive at the outdoor locker bank, touch the main digital control screen to wake up the user interface system. Select the drop-off option on the screen and scan your barcode against the red optical laser reader located directly below the monitor.
The internal computer system calculates the required compartment size based on your booking data and automatically opens an appropriate locker door. Place your package flat inside the open compartment, ensuring it does not obstruct the door frame or electronic locking mechanism. Firmly push the metal door shut until you hear a mechanical click, and confirm the successful drop-off on the touch screen.
Locker Size Limitations
Before traveling to a local locker site, verify that your parcel will physically fit into the standard compartment sizes available. The modular locker banks feature three primary slot configurations: small, medium, and large boxes. If your package is too tall, wide, or deep, the locker doors will not close securely, and you will have to cancel the transaction.
The absolute maximum dimensions for the largest locker compartment are 66cm deep by 41cm wide by 38cm high. Additionally, lockers enforce a strict weight cap of 15kg per individual compartment to protect the internal shelving units. If your package exceeds these dimensions or weight limits, you must visit a staffed ParcelShop counter instead.
Troubleshooting Locker Faults
Occasionally, you may encounter technical issues at a locker terminal, such as a touchscreen freeze, a barcode scanner failure, or a jammed door. If the laser scanner fails to read your smartphone screen, try increasing your phone’s screen brightness to maximum or holding the phone further back. If a door fails to click open after scanning, the compartment may be temporarily jammed or full.
If the system malfunctions mid-transaction or fails to print your receipt, do not leave your parcel unattended on top of the locker bank. Look for the unique terminal identification number printed on the frame and call the customer support helpline displayed on the screen. If the issue cannot be resolved remotely, cancel the booking on-screen and take your package to an alternative staffed counter.
Collecting Parcels Locally
You can choose to have your incoming online shopping deliveries directed straight to a local point rather than your home address. This Divert to ParcelShop or Click and Collect service is ideal if you work long hours, live in a secure apartment block, or want to keep gifts a secret. During the online checkout process at participating retailers, simply choose the local collection option and select your preferred neighborhood shop.
When your package arrives safely at the destination store, the system triggers an automated email or SMS text notification containing a unique 8-digit collection pin code. The shop or locker will securely hold your package for up to 10 calendar days from the initial delivery date. If you fail to collect the item within this 10-day holding window, it will be automatically returned to the sender.
What to Bring for Collection
To collect your package from a staffed counter, you must present the unique 8-digit collection PIN code or barcode sent to your phone. For security reasons, shop assistants cannot hand over packages based on verbal name confirmation alone. If you lose your collection PIN, you can retrieve it by logging into the tracking portal on the mobile app.
In addition to the digital PIN code, it is highly recommended to bring a valid form of photographic identification, such as a driving license or passport. If you are sending a friend or family member to collect the parcel on your behalf, they must have your collection PIN code. Without this unique digital authorization code, store staff are legally prohibited from releasing the goods.
Locker Collection Steps
Collecting a package from an automated locker bank is a fast, entirely self-service process that takes less than 15 seconds. Approach the central touchscreen terminal and select the collect parcel option displayed on the home menu screen. Enter your 8-digit collection PIN code using the on-screen digital keyboard, or scan the collection barcode directly under the optical reader.
The computer will instantly process your authorization and automatically pop open the specific compartment door containing your package. Retrieve your box from the shelf and look inside to ensure no additional smaller items or paperwork are left behind. Firmly slam the metal door shut until it clicks locked, allowing the system to update the compartment status to empty.
Tracking and Managing Deliveries
Every parcel processed through a local point receives a unique 16-character tracking tracking code (e.g., 1234567890123456) or an 8-character calling card number. You can enter this tracking code into the online tracking portal to monitor your package’s journey through the national network. The tracking log updates in real-time at key operational milestones, including store drop-off, trunking transit, and final delivery.
If your plans change while a package is out for delivery to your home, you can use the tracking portal to change your delivery preferences. You can choose to divert the parcel to your favorite local shop or locker bank for secure collection later that day. You can also instruct the courier to leave the package with a specific trusted neighbor or inside a pre-designated safe place on your property.
Understanding Tracking Statuses
Manifest Generated: The sender has booked the delivery online, but the physical package has not yet been dropped off at a local shop or locker.
Dropped Off at ParcelShop / Locker: The package has been successfully scanned into a local point and is securely awaiting collection by the regional courier.
Sorted at National Hub: The package has arrived at a major automated sorting warehouse, where it is processed and routed toward its destination region.
Out for Delivery: A local courier has loaded the package into their delivery vehicle, and it will arrive at the destination address later that day.
Resolving Delayed Parcels
If your tracking status has not updated for more than 48 hours or your delivery date has passed, your parcel may be delayed. Common causes for transit delays include illegible shipping labels, sorting office backlogs during peak seasonal periods, or severe regional weather events. First, verify the delivery address details on your booking confirmation email to ensure there are no spelling mistakes or missing house numbers.
If the package remains stationary, contact the sending retailer directly if you are the recipient, as they hold the commercial shipping contract and can initiate an official investigation. If you sent the parcel yourself, use the digital assistant on the website to open an official inquiry. Provide your physical drop-off receipt details and tracking number to help the customer support team track down your box.
Practical Information and Planning
Opening Hours and Availability
Staffed ParcelShops generally operate in alignment with the standard retail trading hours of their host convenience stores or supermarkets. This means many local shops open early in the morning, around 06:00 or 07:00, and remain accessible until 22:00 or 23:00 at night, Monday through Saturday. Sunday opening hours are typically shorter, running from 10:00 to 16:00 or 12:00 to 18:00 due to regional trading laws.
Automated outdoor lockers operate on a 24/7 basis, offering complete availability overnight, during weekends, and throughout most public bank holidays. However, indoor lockers situated within shopping centers or supermarkets are restricted by the parent building’s specific locking times. Always double-check the specific operational hours of your chosen local point using the app finder before making a physical trip.
Prices and Service Costs
Shipping rates depend heavily on the total physical weight of your package, its dimensional size category, and your chosen delivery speed. Evri offers two primary service levels: Standard delivery, which takes 2 to 4 working days, and Next Day delivery, which aims for delivery within 24 hours. Dropping off your package at a local point is always significantly cheaper than booking a courier collection from your home address.
Postable Items (Under 1kg): Standard service prices start at approximately £2.50, while Next Day delivery costs around £3.30.
Small Parcels (Under 2kg): Standard drop-off costs roughly £3.00, with Next Day options priced near £4.00.
Medium Parcels (Under 5kg): Standard shipping rates sit around £4.50, while Next Day delivery increases to about £5.80.
Large Parcels (Up to 15kg): Standard rates range from £7.00 to £10.00 depending on the precise weight scale and volumetric dimensions.
Transport and Accessibility
Most neighborhood ParcelShops and automated lockers are deliberately located along major high streets, local bus routes, and central transit junctions for easy access. Supermarket locker installations offer free on-site parking bays, making it easy to drop off heavy boxes directly from your car boot. High-street convenience stores are easily reached on foot by local neighborhood residents.
Accessibility features vary across the retail network, so individuals with mobility constraints should review store profiles in the online app locator tool. The vast majority of national retail partners, like Tesco and Co-op, feature step-free automatic entrances and wide aisles accommodating wheelchairs and strollers. Lockers are installed on flat concrete surfaces, with the primary touchscreen interfaces positioned at an accessible height for all users.
What to Expect on Arrival
When visiting a staffed counter, expect to wait briefly in the store’s primary retail queue if the shop is experiencing peak customer trading hours. Have your parcel label fully attached or your digital QR code loaded on your phone screen before approaching the till to keep things moving quickly. The shop assistant will scan your items, place them into a secure storage container behind the counter, and hand you a paper receipt.
At an automated locker site, the environment is completely self-guided, with digital prompts walking you through the scanning and loading process. The surrounding area is usually under active CCTV surveillance to ensure safety and security during late-night drop-offs. The entire process requires no physical contact with store staff, allowing you to complete your shipping chores in under a minute.
Tips for Package Drop-Offs
To guarantee a smooth, hassle-free experience at your local courier point, follow these essential operational tips:
Avoid Peak Hours: Visit local convenience shops during mid-morning or early afternoon periods to avoid long queues during the morning commute or evening rush hour.
Check Kiosk Status: Verify that your chosen local store has an active, operational label printing kiosk if you plan to print your shipping labels on-site.
Take a Digital Screen Capture: Save your shipping QR codes and collection PIN numbers as static images in your mobile phone gallery to avoid internet signal drops inside thick store walls.
Keep Your Receipts: File your physical paper receipts or digital email confirmations safely until the recipient confirms safe delivery or your financial refund is processed.
Check Holiday Schedules: Review adjusted store operating hours during major festive periods, bank holidays, and Easter weekends to avoid closed storefronts.
Peak Season Operations
During peak retail shopping periods—such as Black Friday, Cyber Monday, and the busy Christmas holiday season—parcel volumes across the country spike dramatically. This massive influx of packages can occasionally cause local ParcelShops to reach their physical storage capacity limits early in the day. When a shop is full, staff members may temporarily decline to accept new incoming drop-offs until a regional courier van arrives to clear the backlog.
To minimize disruptions during these high-volume months, Evri deploys extra courier drivers and increases the daily collection frequency at busy neighborhood hubs. Automated locker networks are monitored closely, with maintenance teams clearing out uncollected packages rapidly to free up empty compartments. Customers are strongly encouraged to drop off their holiday packages several days earlier than usual to account for seasonal transit delays.
FAQs
How do I find an Evri drop-off point near me?
Open the official website or mobile app and enter your postcode into the Find a ParcelShop tool. The platform will display an interactive map showing all staffed retail counters and automated lockers in your immediate area.
Can I print my shipping label at a local shop?
Yes, you can print your label at any local shop that features a dedicated Print in ParcelShop kiosk. Simply scan the digital QR code sent to your smartphone at the kiosk screen, and it will print an adhesive shipping label automatically.
What is the maximum weight I can drop off?
The absolute maximum weight limit for any package dropped off at a staffed counter or automated locker is 15kg. Packages exceeding this physical limit cannot be processed through the retail network and must be booked via alternative heavy-freight carriers.
How long will a shop hold my collection parcel?
Staffed ParcelShops and automated lockers will securely hold your incoming packages for a maximum of 10 calendar days. If you fail to collect the item within this 10-day window, the system automatically routes it back to the original sender.
Are outdoor automated lockers open on bank holidays?
Yes, outdoor automated lockers are accessible 24 hours a day, 7 days a week, including weekends and public bank holidays. However, indoor lockers located inside supermarkets or shopping malls are restricted by the specific closing times of the host building.
Can I send liquids or hazardous goods through a local point?
No, you are strictly prohibited from sending dangerous items, hazardous chemicals, flammable liquids, perfumes, or weapons through the courier network. Attempting to drop off prohibited items can lead to package disposal without financial compensation and potential account suspension.
What should I do if a locker door does not open?
If a locker compartment door fails to open after scanning your barcode, the internal terminal system may be full or undergoing a temporary technical glitch. Cancel the transaction on the touch screen and visit a staffed counter, or contact customer support using the number displayed on the terminal.
Do I need to bring ID to collect a parcel?
To collect a parcel from a staffed counter, you must show the unique 8-digit collection PIN code sent to your phone or email. While a PIN code is usually sufficient, bringing a photo ID, like a driving license, is recommended to verify ownership if any issues arise.
Can someone else collect a package on my behalf?
Yes, another person can collect your package from a local shop or locker bank as long as they have your unique 8-digit collection PIN code. The store staff cannot release any package without this digital authorization code, regardless of relation.
Why was my package rejected at the store counter?
A store assistant can reject your package if it exceeds the maximum weight limit of 15kg, is too large for their storage space, or is improperly packaged. Ensure your box is completely sealed with heavy-duty tape and meets all size guidelines before visiting the store.
How can I track a package dropped off at a local point?
Every package receives a unique 16-digit tracking number printed on your drop-off receipt or sent via confirmation email. Enter this reference number into the online tracking portal to see real-time updates on your shipment’s journey.
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